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All shows at the Regent Theatre in Stoke-on-Trent have been suspended until 20 September.
A statement from the ATGtickets Customer Service Team read: "In order to help contain the spread of Covid-19, we have now suspended all performances at all of our UK venues until Sunday 20 September 2020.
"We apologise for the inconvenience caused but hope you understand given the exceptional circumstances.
"If you have made a booking that is affected by this suspension, you do not need to do anything. We are currently contacting customers whose original tickets were for performances up to 2 August. Customers booked for performances between 3 August – 6 September will be contacted in the week commencing 13 July. And customers booked for remaining performances will be contacted in the week commencing 20 July.
"Bookings for performances with confirmed rescheduled dates will be automatically moved to the new dates and customers will be informed accordingly. We are working with Producers to reschedule as many postponed shows as possible so please do bear with us. Full credit vouchers which are valid until 31 December 2021 and including all fees, or refunds, are available for all cancelled shows. For further details please visit ATGtickets.com/corona.
"Over the last few months, our teams up and down the country have successfully rescheduled over 15,000 separate performances of great quality plays, musicals, comedy and live music. For further details please click here.
"From November 2020 and throughout 2021, we have a wonderful array of productions on-sale, everything from Pantomime to The Book of Mormon, Disney’s The Lion King to Jimmy Carr, and Derren Brown to We Will Rock You. Please book with confidence knowing that if there are any further suspensions, your new tickets will remain fully valid for further exchanges or refunds.
"On behalf of all our staff, backstage crews, front of house teams, actors, dancers, musicians, and the entire British theatre industry we want to thank you for your support and understanding as we work together to ensure the future success of our industry. All of us at ATG are enormously proud to be a small part of British Theatre, renowned as the greatest in the world. The arts has inspired, educated, entertained and enriched the lives of audiences for hundreds of years but has never been challenged like this. With your ongoing commitment we believe we can come back faster and stronger than ever before.
"As you can imagine, we have a large number of customers that we are assisting, so we ask that you please bear with us. Your patience is greatly appreciated at this time."
Posted on Thu 13 Aug